26.08.25 • SEW-EURODRIVE isn’t just expanding, it’s redefining what long-term support looks like. With state-of-the-art service facilities in Mackay, Newcastle, Melbourne, and the recent addition of the Wingfield site in Adelaide, we’re raising the bar for reliability, responsiveness, and regional support in the Industrial Gears sector.
We’ve always been more than a product supplier, our role is to guide and coordinate service at a national level—ensuring facilities across the country can meet growing demand and support customers well beyond installation.Robert Justice
When it comes to industrial gear unit servicing, SEW-EURODRIVE isn’t just expanding—it’s setting new industry benchmarks. With a network of dedicated service facilities in Mackay, Newcastle, Melbourne, and the newly opened Wingfield site in Adelaide, the company is investing heavily in long-term support, not just short-term fixes.
Over the last decade, that demand has surged. With SEW’s industrial gear product range growing globally, so too has the need for dedicated support. Justice notes that much of the expansion has also been driven by an industry-wide service gap—particularly for non-SEW gearboxes.
“We found many sites had legacy equipment from other manufacturers, but limited access to reliable servicing,” he says. “So, we applied the same level of support we offer our own products to third-party gearboxes. The market was ready for that kind of approach and the response has been overwhelmingly positive.”
At the core of SEW’s enhanced service offering is its investment in real-world testing. Facilities in Wingfield (SA), Mackay (QLD), and Newcastle (NSW) are now equipped with state-of-the-art load testers, including a 1MW unit in Wingfield capable of simulating torque up to 500 kNm.
“Load testing is a game changer,” Justice explains. “You can spin-test a gearbox all day, but you won’t see critical issues like bearing failure until it's under full load. For customers investing hundreds of thousands into drive assemblies for remote mining or manufacturing sites, this kind of assurance before dispatch is invaluable.”
The company’s local presence is reinforced by practical capabilities: large workshop floor spaces, specialised tooling including high lifting capacity, and stock availability. In Melbourne alone, SEW-EURODRIVE holds over $45 million in stock, enabling a typical spare parts turnaround of just 2–3 days—far quicker than industry averages.
Behind the equipment is a service philosophy shaped by decades of global experience. With facilities on every continent and nearly 100 years of operation, SEW draws on a worldwide knowledge base to solve problems fast and effectively. Any seemingly new or complicated problem has likely been solved by a SEW team member or customer before.
Looking ahead, Justice sees industrial gear unit service not as a support function, but as a key pillar of the business. “The growth has been phenomenal, and it’s still just the beginning,” he says. “What makes me proudest, though, is the people—the development of our staff, growing our competencies, the culture of the service teams. The growth tells us we’re doing well, but it’s the human side that’s most rewarding”.